Jeannette, PA 15644
724.___________
Job Objective
To obtain a position as an Administrative Assistant
Education
Computerized Office Technology, Education and Technology Institute, Greensburg, PA, 2010
Business Certificate, Monroeville School of Business, Monroeville, PA
Professional Skills
Word: Create reports, letters, mail merge, tables
Excel: Create spreadsheets and charts
Access: Design databases to generate reports and queries
PowerPoint: Design and produce presentations
Keyboarding: 35 WPM with accurate data entry skills
Office Skills: Managing phones, fax machines, various copiers, filing (manually & electronically)
Professional Experience
Communication and Customer Service Skills
-Greeted customers entering establishment
-Answered customers' questions, and provided information on procedures or policies
-Effectively and courteously resolved customer complaints with internal and external contacts
-Served as an effective liaison between supervisor and internal and external contacts secretary
Dependability and Self-Discipline
-Strong work ethic and ability to work independently
-Ability to multitask and work in a fast paced environment
-Ability to work under pressure with a detail-oriented and cohesive team
-Daily cash balancing of teller drawer plus balancing of ATM Machine
-Ordering monies for branch
Problem-Solving and Sales
-Met and exceeded goal of selling bank products
-Took on the position of the teller supervisor role when needed
-Used creativity, resourcefulness and experience to find cost-effective resolutions that satisfy both external and internal customers
Professional Experience
Bank Teller, PNC Bank, Murrysville, PA, 1997-2009
