Mount Pleasant, PA 15666
724-_________
JOB OBJECTIVE
To obtain a position as a Project Manager.
PROFESSIONAL SUMMARY
I am a dedicated worker with over 9 years experience in customer service I have 8 years experience as a Team Leader, running a crew of over 15 employees. I also have 9 years as a Department Manager in retail sales, working with customer care.
Education
Computer Office Technology, Education and Technology Institute, 2010
· Microsoft Office 2007 Word, Excel, Access, Outlook, PowerPoint
Key Skills
Communication
· Actively listen to customers in order to meet their needs.
· Suggestion ways to make job more efficient.
· Guided new employees on company procedures and customer service and safety procedures
· Report damaged fixtures and order new fixtures.
Organization
· Maintain department by keeping department in order by style, color and size.
· Condense old merchandise down for new merchandise.
· Put all incoming fixtures into area on sales floor where counters need to be built.
Flexibility
· Transferred attention, concentration and motivation from one task to another.
· Multi-tasked between customers, customers on the phone and vendors.
· Make sure daily assignments are prepared ahead of time and know where all fixture parts are when needed.
Strong Work Ethic
· Maintained perfect attendance and punctuality.
· Achieved sales goals, customer appreciation award, earned bonuses for shrinkage control.
· Promoted three times to higher volume stores.
PROFESSIONAL EXPERIENCE
Team Leader, Store Opening Solutions, Murfreesboro, TN, 09/2005-01/06/2009
Foreman, Russell Construction Company, Conroe, TX, 12/01/2001-09/14/2004
Department Manager, Meldisco subsidiary of Kmart, Mahwah, NJ, 06/10/1982-12/01/2001
